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Q: You have recently been promoted to a project manager for a clinical testing facility. The team is developing a new product that will cut down on testing interval requirements for a new seizure management medication. After you become involved with the project, you decide to add more research reports, which the customer did not request. This is an example of

  • 1
    Good customer service scope
  • 2
    Scope creep
  • 3
    Due diligence
  • 4
    Gold Plating
  • Show Answer
  • Workspace

Answer : 4. "Gold Plating"
Explanation :

Answer: D) Gold Plating Explanation: Answer A is incorrect because you are providing a service that the customer did not request; therefore, it might not be important to her and unnecessary. Answer B is incorrect because scope creep is generally an expansion of the scope of the project at the customer's request and the customer did not request these reports. Answer C is incorrect because an additional report does not always mean increased diligence with a project.

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