Q: The software development life cycle begins with a proof of concept and progress into the build, test, and acceptance phases as the project develops. Some times, differences between stakeholders can develop into conflict, which impacts the customer. As a trained, professional project manager, how do you handle this situation and resolve the customer's concerns?

• 1
  Let the customer vent and take notes
• 2
  Schedule a meeting
• 3
  Develope a change request for the customer
• 4
  Resolve the matter in favour of the customer