1. The initial Act covered 108 services of 15 major government departments, envisaged time-bound performance of duties by government officials and provided for cash penalties for offenders.

2. To promote good governance: The objective of this Act is to make the state government accountable for providing quality and timely public services to the citizens.

3. To protect the rights of citizens: The objective of this Act is to provide the citizens with the right to receive their public services in the stipulated time frame and with quality.

4. Simplifying government procedures: The objective of this Act is to make government procedures simple and transparent so that citizens find it easier to understand and follow them.